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View compareAt Sajjo, we want you to love every pair of shoes you wear — because when you feel confident, you shine brighter. If for any reason your new footwear doesn’t meet your expectations, we’re here to make it right.
Eligibility for Returns & Exchanges
You may return or exchange your purchase within 7 days of receiving your order, provided:The shoes are unused, unworn, and in original condition.All tags, packaging, and accessories (e.g., dust bags, boxes) are intact.Proof of purchase (order number or invoice) is available.Shoes must be returned in the same box they were shipped in (to prevent damage). ❗ Note: Custom-made, personalized, or sale items (marked “Final Sale”) are not eligible for return or refund.
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ATHLETIC SHOES
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FASHION SNEAKERS
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RUNNING SHOES
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CASUAL SHOES
Refund Process
We want you to be completely satisfied with your purchase. Here's how our refund process works.
1
Contact Us
Reach out to our customer service team within 30 days of purchase to initiate your refund request.
2
Return Authorization
We'll provide you with a return authorization number and detailed instructions for returning your item.
3
Ship Your Item
Package your item securely and ship it back to us using the provided return label.
4
Receive Refund
Once we receive and inspect your item, we'll process your refund within 5-7 business days.
Exchange & Return Policy
Your satisfaction is our priority
Exchange Policy
Prefer a different size or style? We offer one free exchange per order.
- Simply follow the same steps as above.
- We’ll ship your new pair once we receive your returned item.
- You only pay the difference if the new item is more expensive — we’ll credit you if it’s cheaper.
📦 Exchanges are subject to stock availability.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final Sale / Clearance Products
- Customized or Monogrammed Shoes
- Damaged or Worn Items (unless defective)
- Shoes without original packaging or tags
Defective or Wrong Item Received?
If you received a damaged, defective, or incorrect item:
- Contact us immediately within 48 hours of delivery.
- Send clear photos showing the issue.
- We’ll arrange a replacement or full refund — no questions asked.
🛡️ Your satisfaction is our priority — we stand by every pair we sell.
Quality Guarantee: We inspect all items before shipping, but if something slips through, we'll fix it fast!
Processing Time
Here's what to expect for processing times:
- Standard Returns: 5-7 business days after we receive your item
- Exchanges: 7-10 business days for processing and shipping
- Defective Items: 2-3 business days priority processing
- Refunds: 3-5 business days to appear on your original payment method
You'll receive email updates throughout the process to keep you informed.
Track Your Return: We'll send you tracking information and status updates via email or whatsapp.
Need Help?
Our customer service team is here to help with any questions about returns or exchanges.
Contact Support